Creating a great employee experience starts even before the employee joins the organization and continues until the day they leave the organization, and after. In today’s world, experiences matter. Onboarding, Cross Boarding and Off Boarding processes can derail or elevate employee engagement and success.
Proper onboarding helps employees become part of the organization, improves employee satisfaction and retention.
Successful Onboarding usually includes 3 elements:
Operational: new employees should have the right materials to do their job well.
Social: new employees should feel welcomed by colleagues and managers, and feel part of the organization.
Strategic: new employees should be introduced to the organization’s structure, vision, mission, goals, and culture.
In today’s fast paced recruitment industry, hiring intelligently means more than just choosing the right candidates for the role. There are few new trends in 2020 companies must keep in mind:
1. Preboarding
Preboarding offers the organization a chance to start aligning new hires with the company’s mission, vision, values, and culture.
Preboarding activities might include company swag, texts, meetings with teammates, and more, which are setting up new employees for successful onboarding.
2. Personalization
Personalizing the onboarding process for new employees leaves them feeling more connected, appreciated, and engaged.
Onboarding materials might include: a day in the office video, on-demand learning opportunities, a guide of the team, role responsibilities, company policies and procedures.
3. Socialization
A positive social network at work is one of the strongest indicators of employee happiness, engagement, and likelihood of staying with the company. Team building activities, team lunches, and having friends at work are very important parts of being happy at work.
Crossboarding is just as important as Onboarding. In most cases employee movement requires new role responsibilities, which leads to a new team, processes, software, etc. That’s why for a better employee engagement crossboarding process there needs to be:
- Personalization – automating administrative tasks, scheduling goal-setting meetings with manager, introduction to team members
- Focus on productivity – guide employees through the responsibilities, goals, and objectives of their new role, discuss how their personal strengths and experiences can help them in their new role.
- Open conversation – make sure that the employee feels heard and valued.
When an employee leaves the company, Offboarding is required.
The investment made in offboarding has shown to result in higher employee retention and a better engagement rate. Employees who are leaving their workplace deserve to feel valued and appreciated on their departure, as much as they did upon beginning of their employment. Celebrating employee contribution, offering support and showing respect leads to continued employee-employer relationships, referrals and re-hires.
